Frequently asked questions
How do I place an order?
Just pick your favorite items, add them to your cart, and check out using our easy and secure payment system.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay.
Can I cancel or change my order?
Yes, but please contact us within an hour of placing your order for any changes or cancellations.
Will I get a confirmation email?
Yes! You’ll get an email with your order details and tracking info once your order ships.
Do you ship nationwide?
Yes, we ship anywhere in the United States, including Alaska and Hawaii.
How long does shipping take?
Standard shipping usually takes 3–7 business days, depending on your location.
Do you offer free shipping?
Yes! Orders over $50 ship free within the U.S.
Can I track my order?
Absolutely. You’ll get a tracking link in your confirmation email once your package ships.
What shipping carriers do you use?
We typically use USPS, UPS, and FedEx to deliver your items safely and quickly.
What is your return policy?
You can return unused items within 30 days for a refund or exchange. Easy and hassle-free!
How do I start a return?
Just email us or visit our Returns page to get started. We’ll guide you through it.
Do you offer free returns?
We offer free returns on most items, but some exclusions may apply (like clearance items).
When will I get my refund?
Once we receive your return, your refund will be processed within 5–7 business days.
How do I know what size to order for my dog?
Each product page has a size chart. Measure your pup and match their size before ordering.
Are your products safe for all dog breeds?
Yes, all our products are tested for safety and designed for all breeds and sizes.
Do you offer products for cats or other pets?
Right now, we’re all about dogs—but we’re planning to expand soon!
Can I suggest a product you don’t carry?
Yes! We love hearing from pet parents. Send us your suggestions through our Contact page.
Do I need an account to order?
Nope! You can check out as a guest, but creating an account makes it easier to track orders.
How can I contact customer service?
You can email us, use the contact form, or chat with us live during business hours.
What are your customer service hours?
We’re available Monday–Friday, 9 AM to 5 PM EST.
Need Help?
Need help or have a question? Our friendly team is here for you—just send us a message and we’ll be happy to assist!